Frequently Asked Question
Are you looking to cancel or make changes to your order?
Please email shop@muzigae-mansion.us with your order number and one of the following subject lines so we can help you ASAP!
To cancel your order: Please email with the subject line “CANCEL.”
To change your mailing address: Please email with the subject line “EDIT ADDRESS”
To edit your order: Please email with the subject line “EDIT ORDER”.
We will always do our best to help; however, we cannot guarantee any changes once your order has been placed and cannot make any changes once your order has been shipped.
Shipping
Where are MUZIGAE MANSION's products made?
All of our products are made in KOREA.
Where do MUZIGAE MANSION's products ship from?
All of our product’s ship from within Southern California.
How much is shipping?
Shipping is just $5 for the US and $15 for Canada—free shipping with a $50+ purchase.
Where do you ship?
We ship to all states in the US and across Canada, including PO boxes. We don’t have expansion plans just yet, but drop us a note at shop@muzigae-mansion.us so you can be the first to know when we do. (Plus, we love hearing from you!)
When can I expect my order to arrive?
Our standard shipping within the US is 5 business days. Shipping to Canada from that point can take 7-10 business days. Please bear in mind that your local delivery services may currently be strained, so it may take a little longer than usual to receive your package. You’ll receive a notification with tracking information when your order is on the way. And you're welcome to contact us at shop@muzigae-mansion.us any time if you have questions!
Do you ship to PO boxes?
We do! Just enter your address at checkout and wait for your package to arrive.
What shipping carrier do you use?
All orders are shipped via UPS, USPS, or Canada Post. There are no duties or taxes at delivery.
Do you offer overnight or expedited shipping?
Sure! We are offering expedited shipping to all states in the US.
What does my order look like when it’s shipped?
Your order arrives in a MUZIGAE MANSION Box or MUZIGAE MANSION bubble mailer. The box's contents are wrapped in tissue paper and additional fillers if they’re fragile. Your order will arrive in one shipment unless otherwise specified.
I’m moving, how can I change my address?
You can log in to your profile anytime and change your billing and shipping information! Just log in, hit edit, and make changes as needed! If you need help anytime, just email us at shop@muzigae-mansion.us.
I’ve placed my order but need to change my address; what can I do?
If you notice a problem with your address and haven’t received a shipping notification or tracking information, email us at shop@muzigae-mansion.us so we can do our best to change your order information!
Can I ship MUZIGAE MANSION as a gift?
Yes! You can gift any subscriptions or anything else in our MUZIGAE MANSION store. Enter the giftee's address at checkout, and we’ll ensure it arrives safely and sound. Our invoices don’t include pricing, so they’ll never know the cost!
What if my box arrived damaged?
We definitely hope this never happens, but if it does, email us at shop@muzigae-mansion.us, and we’ll get replacement products shipped to you right away, on us!
What should I do if I received the wrong product?
If you receive a product different from what you ordered, we’re so sorry about that! Please get in touch with us at shop@muzigae-mansion.us, and we’ll surely get you the Muzigae Mansion products you ordered!
I haven’t received a tracking number, what should I do?
Please allow 3 business days for us to process and ship your order after it's been placed. If you haven’t received anything from us for 4 business days, please shoot us an email to shop@muzigae-mansion.us so we can check it out right away.
My tracking number isn’t working, what should I do?
Your tracking information can take up to 24 hours or 1 full business day to update. If it still hasn’t updated, let us know at shop@muzigae-mansion.us.
What if my box doesn't arrive?
We hope this doesn't happen, but if it does, we're sorry! Send us an email at shop@muzigae-mansion.us and we'll track your package right away. Sometimes the shipping carrier will leave a note to pick up the package from the nearest post office.
Billing
Can I remove or change a saved payment method?
Of course! You can make this change on your Account page. If you need help, email us at shop@muzigae-mansion.us
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Visa Debits, Paypal, and Amazon Pay.
What can I do if my payment is declined?
Oh no! You can check a few things if your payment didn’t go through: Check that your card’s billing details (billing address and name) match what you’ve entered into our system. Also, double-check that your credit card number, expiry, CVC, and zip code are all correct. If you’re still having trouble, shoot us an email at shop@muzigae-mansion.us and we’ll do our best to troubleshoot!
My card expired and my subscription won’t renew.
You can log in and update your billing details at any time. If you need time until your new card arrives in the mail, let us know and we can shift your renewal date. If your card issuer has declined your payment for a different reason, it’s best to check with them before trying your card again. If none of these apply, please get in touch with us at shop@muzigae-mansion.us.
General FAQ
I have a question that isn't listed above, who should I ask?
We're here for you! Please email us at shop@muzigae-mansion.us, and we'd be happy to help you out.
Why MUZIGAE MANSION?
Everyone's welcome to our party. We’re building young woman a safe space to learn, grow, and become their bad ass selves. A place to celebrate womanhood and give advice on the good, the bad, and, yes, even the ugly that comes with it. We created our products with you in mind, and we hope you love them as much as we do.
I'm a brand interested in a partnership, who do I email?
We're always looking for new brands to partner with. Please send us an email to shop@muzigae-mansion.us with information about your brand to explore opportunities.
I'm a store interested in carrying Muzigae Mansion products, who do I email?
We're always looking for new stores to carry our products. Please send us an email to shop@muzigae-mansion.us with information about your store to explore opportunities.
How can I become a brand ambassador?
We're always looking for new partners! Please send us an email to shop@muzigae-mansion.us with your social media handles and let us know why you love Muzigae Mansion and why you want to partner.
Can I purchase MUZIGAE MANSION products anywhere else?
Yes! We are now being sold on Amazon and other select retailers.
Let's Connect
Follow us on Instagram (we respond to DMs!) or email us at shop@muzigae-mansion.us.